Shipping Policies
Standard Shipping Policies:
Giulietta Designs ships everywhere in Canada and the United States.
For international customers, please email me at info@giuliettadesigns.com or call 604 786-0941 for purchase and shipping enquiries.
Shipping costs are in Canadian dollars.
Shipping costs may vary depending on the value of a piece and insurance.
Your order will ship within two business days after your purchase is made.
I do not ship on weekends.
Once your order is shipped, I’ll send you an email to confirm arrival time and tracking information. Please note that it may take up to 72 hours for your tracking number to be activated.
All items are shipped via Canada Post insured.
I will not undervalue pieces for customs purposes.
If for some reason you change your mind and refuse a shipment you are still responsible for the original shipping costs as well as any duty, taxes and customs clearance charges. This amount will be subtracted from your refund.
Please ensure that your shipping address is correct when you place your order.
Free Shipping:
Free shipping in North America on all purchases over $200.00
For Canadian Purchases:
- Regular tracked post – 9 business days: $18.00 for pieces valued up to $200.00
- Xpress tracked – 3 business days: $30.00 for pieces valued up to $200.00
- Added Insurance cost for items valued over $200.00 is $2.25 per $100.00.
For US Purchases:
- Shipping rates are in CDN dollars.
- Regular tracked post – 5 business days: $30.00
- Xpress tracked post – 4 business days: $42.00
- Added Insurance cost for items valued over $200.00 is $2.25 per $100.00.
- Please be advised that you will be responsible for any customs clearance and/or duties & taxes.
- Please note that shipping times are approximate. Items may be delayed to clear customs.
Goods Damaged in Shipping:
I do my best to ensure that your order is packaged appropriately and arrives safely.
Giulietta Designs is not liable for damages once the shipment is in the hands of the carrier. Canada Post shipments come with $100 insurance. Through Canada Post, I will not undervalue a purchase. I will insure shipments for the full value of the shipment.
If goods appear to be damaged it transit the buyer must open a case with the carrier. As part of this process photo documentation is required to show damage to the product and the packaging. The customer must keep all packing materials and products until the claim is settled.